Return Eligibility
Time Frame: Returns must be requested within 7 days of receiving your order.
Condition: Items must be in brand-new condition—unworn, undamaged, and complete with all original designer tags, security bands, and packaging.
Non-Returnable Items: We are unable to accept returns for underwear, swimwear, gift cards, final-sale items, or any product that has been customized.
Return Process
Request a Return:
To start a return or exchange, please email us at support@mamanandheir.com within 7 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for return. Our Client Services team will guide you through the next steps.
Select Your Refund Preference
You can choose one of the following options:
✦ Standard Refund to your original form of payment (minus a 5% restocking fee)
✦ Store Credit for the full value of your return, with complimentary return shipping and no restocking fee
Ship Your Item
Once your return is approved, we’ll send you a prepaid DHL return label. Carefully repackage your item with all original designer tags, security bands, and packaging intact. Drop the package off at any DHL location within 5 business days. Late returns may be declined.
Receive Your Refund or Credit
After we receive and inspect your return, your refund or store credit will be processed within 2–3 business days. Refund times may vary depending on your bank.
For complete information and step-by-step return instructions, please refer to our Return & Refund Policy.
