FAQ
1. Can I return my order for a refund?
No, we do not accept returns. All sales are final. Please review your order carefully before completing your purchase. If you have any questions about a product, contact us at Support@mamanandheir.com before placing your order.
2. Do you offer exchanges?
Yes, we accept exchanges under the following conditions:
-
You must request an exchange within 2 days of receiving your order.
-
Items must be unused, unworn, and in original condition with all tags and packaging intact.
-
Customers are responsible for return shipping costs.
-
Exchanges are subject to stock availability. To initiate an exchange, please contact us at Support@mamanandheir.com with your order details.
3. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, email us at Support@mamanandheir.com within 2 days of delivery. Please include photos of the product and packaging, and we will work quickly to resolve the issue.
4. What are your shipping options and rates?
Our shipping rates are as follows:
| Shipping Option | Order Value | Shipping Cost | Handling Time | Shipping Time |
|---|---|---|---|---|
| Economy | $1 - $150 | $24.95 | 1-3 days | 5-8 days |
| Economy | $150.01 - $249.99 | $14.95 | 1-3 days | 5-8 days |
| Economy | $250.00+ | FREE | 1-3 days | 5-8 days |
5. How long does it take to process my order?
Orders are processed within 1-3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.
6. Where do you ship?
We currently ship within [Specify Regions, e.g., the United States]. We do not ship to P.O. boxes or APO/FPO addresses.
7. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to reflect.
8. What should I do if my package is delayed or lost?
If your package is delayed beyond the estimated delivery time, please reach out to us at Support@mamanandheir.com so we can assist you in tracking or resolving the issue.
9. What payment methods do you accept?
We accept the following payment methods:
-
Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
-
PayPal
-
Apple Pay
-
Google Pay
-
Shop Pay
10. How do I know if my payment was successful?
Upon successful payment, you will receive an order confirmation email. If you do not receive one within 24 hours, check your spam/junk folder or contact us at Support@mamanandheir.com.
11. What if my payment is declined?
If your payment is declined:
-
Verify your payment details and try again.
-
Contact your bank or payment provider if issues persist. Maman and Heir reserves the right to cancel any orders if payment is not successfully processed.
For further assistance, feel free to contact us at Support@mamanandheir.com. Thank you for shopping with Maman and Heir!